Shipping Terms

The goods can only be shipped to the countries listed below as standard. Depending on the size of your order, the goods will be shipped by DHL, GLS or a freight forwarder. The shipping costs incurred in each case can be found in the information described below.

I. Shipping within Germany

For shipping within Germany, please visit our German spare parts shop at https://www.bestway-ersatzteile.de

For shipping within mainland Germany, we generally do not charge any shipping costs for a gross value of goods of 50€ or more.

For a gross value of goods up to 50€ we charge a one-time shipping fee of 4,95€.

II. Shipping outside germany

We ship to the following countries at the following conditions. The different costs depend partly on the weight and the warehouse location.

If you order only small spare parts from our location in Neumünster, the shipping costs are 4,95€.

Unfortunately, this cannot be influenced when ordering, as we have different stocks at different locations. The correct shipping costs will then be displayed in the shopping basket.
For a shopping cart total of 50,00€ or more, we reduce the shipping costs by 4,95€.

Denmark & Netherlands

Up to 5 kg: 14,95€
Up to 10 kg: 16,95€
Up to 15 kg: 18,95€
Up to 25 kg: 22,95€
Up to 30kg: 30,95€
From 30kg: 47,95€

Finland, Estonia, Latvia & Lithuania

Up to 30 kg: 44,95€
From 30 kg: 109,95€
Norway
Up to 30 kg: 81,95€
From 30 kg: 130,95€

Sweden

Up to 30 kg: €38.95
From 30 kg: 89,95€

Switzerland

Up to 5 kg: 61,95€
Up to 10 kg: 63,95€
Up to 15 kg: 64,95€
Up to 25 kg: 69,95€
Up to 30 kg: 74,95€
From 30kg: 108,95€

All other countries are currently excluded from shipping. Thank you for your understanding.
For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

Further information can be found, for example, at https://ec.europa.eu/taxation_customs/home_de
and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do
and especially for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do

Delivery times

Our processing and delivery times depend on the respective shipping company.

After receipt of your payment, your order will be dispatched within 2-3 working days. You
receive an e-mail with a confirmation and can track the shipment online via a link provided by us.
you can track the shipment online via a link provided by us.

The delivery time is partly dependent on the shipping company itself.